Refund and Returns Policy

Refund and Returns Policy

Last updated: 5 November 2026

At Skincare Boss Cosmetics, customer satisfaction is important to us. We want you to shop with confidence and have a clear understanding of our returns and refund process.

1. Right to Cancel

Under UK consumer law, customers generally have the right to cancel an online order within 14 days of receiving their goods, without providing a reason.

You then have a further 14 days to return the products after notifying us of your cancellation.

1. Returning Products

Products should be returned:

• In their original packaging where reasonably possible.
• Unused and unopened where applicable.
• With all accessories and included items.

You may inspect products as you would in a physical shop. However, we may make a deduction for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

1. Cosmetics and Hygiene Products

For health and hygiene reasons, we cannot accept change-of-mind returns of sealed cosmetic or skincare products where the protective seal has been broken after delivery and the products are no longer suitable for return for health protection or hygiene reasons.

This restriction does not affect your rights regarding faulty, damaged, misdescribed or otherwise non-conforming products.

1. Faulty or Damaged Products

If you receive a faulty, damaged or incorrect product, please contact us as soon as possible with your order details and, where appropriate, photographs.

Your statutory rights under the Consumer Rights Act 2015 remain protected.

Where goods are faulty or not as described, you may be entitled to a repair, replacement, price reduction or refund, depending on your circumstances and applicable legal rights.

1. Refund Process

Once an eligible return or cancellation has been approved, refunds will be processed to your original payment method.

For statutory cancellation rights, refunds will generally be issued within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever happens first.

1. Return Shipping Costs

For change-of-mind cancellations, customers are responsible for return postage costs where they have been informed of this before purchase.

If a product is faulty, damaged or incorrect, we will cover reasonable return costs where required by law.

1. How to Request a Return or Refund

To request a return or refund, please contact our customer service team with:

• Your order number.
• The product you wish to return.
• The reason for your request.
• Relevant photographs, where applicable.

1. Contact Us

Skincare Boss Cosmetics
Email: [[email protected]]

We reserve the right to review and update this policy when necessary. Nothing in this policy affects your statutory rights under UK law.